At Brian Voyager, we want you to be satisfied with every purchase. This Return and Refund Policy explains how we handle returns, exchanges, and refunds.
Returns
- Items may be returned within 7 days of delivery if they are unused, in original condition, and with all packaging intact.
- To request a return, please contact us at [your email address] with your order details and reason for return.
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- We operate on a cash on delivery basis.
Damaged or Wrong Items
- If you receive a damaged or incorrect item, please contact us immediately at [your email address] with your order number and a description of the issue.
- We will arrange a replacement or store credit at no extra cost.
Non-Returnable Items
Certain items, such as used gear or customized products, cannot be returned for hygiene and safety reasons.
Contact Us
For questions about our Return and Refund Policy, please reach out at [email protected].